Privacy Policy
Last updated: January 23, 2026
GleamSync ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our vacation rental cleaning management service at gleamsync.com.
Information We Collect
Information You Provide
- Account Information: Name, email address, password when you create an account
- Property Information: Property names, addresses, calendar URLs (from Airbnb, VRBO, or other platforms)
- Cleaner Information: Names, email addresses, phone numbers of cleaning staff you add to the platform
- Communication Preferences: Your notification settings and preferences
Information Collected Automatically
- Usage Data: Pages visited, features used, time spent on the platform
- Device Information: Browser type, operating system, IP address
- Cookies: We use essential cookies to maintain your session and preferences
How We Use Your Information
We use your information to:
- Provide and maintain the GleamSync service
- Sync your vacation rental calendars with cleaning schedules
- Send notifications to you and your cleaners via email, SMS, or WhatsApp
- Communicate with you about your account and service updates
- Improve and optimize our platform
- Comply with legal obligations
Third-Party Services
We use the following third-party services to operate GleamSync:
- Supabase - Database and authentication (account data, property data)
- Twilio - SMS and WhatsApp notifications (phone numbers, message content)
- SendGrid - Email notifications (email addresses, message content)
- Google - OAuth authentication (email if you sign in with Google)
- Vercel - Hosting (usage logs, IP addresses)
- Cloudflare - Security (IP addresses, browser data)
These services have their own privacy policies governing their use of your data.
Data Retention
- Account Data: Retained while your account is active and for 30 days after deletion
- Cleaning History: Retained for 12 months for your reference
- Communication Logs: Retained for 90 days
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your account and associated data
- Export your data
- Opt out of non-essential communications
To exercise these rights, contact us at support@gleamsync.com.
Data Security
We implement industry-standard security measures including:
- Encryption in transit (HTTPS/TLS)
- Encryption at rest for sensitive data
- Row-level security for multi-tenant data isolation
- Regular security audits
Children's Privacy
GleamSync is not intended for users under 18 years of age. We do not knowingly collect data from children.
International Data Transfers
Your data may be processed in the United States and Canada where our service providers operate. By using GleamSync, you consent to this transfer.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the platform.
California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected
- Right to know whether your data is sold or disclosed
- Right to say no to the sale of personal information (we do not sell your data)
- Right to equal service and price
Canadian Privacy Rights (PIPEDA)
We comply with Canada's Personal Information Protection and Electronic Documents Act. You may contact our Privacy Officer at support@gleamsync.com with any concerns.
Contact Us
If you have questions about this Privacy Policy, contact us at:
Email: support@gleamsync.com