GleamSync Terms of Use

1. Acceptance of Terms

By creating an account or using GleamSync, you agree to these Terms of Use and our Privacy Policy. If you do not agree, do not use our service. These Terms constitute a legally binding agreement between you and Fromson Consulting Inc.

2. Description of Service

GleamSync is a vacation rental cleaning management platform that syncs calendars from vacation rental platforms (such as Airbnb and VRBO), manages cleaning schedules and assignments, and sends notifications to property managers and cleaners via email, SMS, and WhatsApp.

GleamSync is a coordination tool, not a guarantee of service execution. GleamSync facilitates communication between property owners and their cleaning teams but does not employ, supervise, or control any cleaners. The actual performance of cleaning services remains the sole responsibility of the property owner and their designated cleaners.

3. Account Registration

To use GleamSync, you must:

• Be at least 18 years old
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access

You are responsible for all activity under your account.

4. Acceptable Use

You agree NOT to:

• Use GleamSync for any illegal purpose
• Upload malicious code or interfere with the service
• Attempt to access other users' data
• Share your account credentials with others
• Use the service to send spam or unsolicited messages
• Resell or redistribute the service without permission
• Violate any applicable laws or regulations

5. Cleaner Data, Consent, and Communications

When you add cleaners to GleamSync, you represent and warrant that:

• You have the legal authority to provide their contact information (including phone numbers and email addresses).
• You have obtained their express prior consent to receive notifications via email, SMS, and/or WhatsApp through GleamSync, in compliance with all applicable telecommunications and anti-spam regulations, including but not limited to the Telephone Consumer Protection Act (TCPA), Canada's Anti-Spam Legislation (CASL), and CAN-SPAM Act.
• You have informed each cleaner that their contact information and cleaning assignment data will be processed through GleamSync.

You are solely responsible for any claims, fines, or regulatory actions arising from the addition of cleaner contact information to GleamSync without proper consent.

You agree to indemnify and hold harmless Fromson Consulting Inc. from and against any claims, damages, fines, penalties, or expenses (including legal fees) arising from any cleaner's objection to receiving communications through GleamSync, or from your failure to obtain proper consent under applicable law.

6. Third-Party Integrations and Calendar Data

GleamSync integrates with third-party vacation rental platforms (such as Airbnb and VRBO) via iCal calendar URLs that you provide. We are not affiliated with, endorsed by, or partnered with any of these platforms.

GleamSync processes calendar data exactly as received from third-party platforms and does not independently verify the accuracy, completeness, or timeliness of booking dates, times, guest details, or any other information contained within calendar feeds. We are not responsible for errors, omissions, format changes, delays, or interruptions originating from third-party calendar data sources.

You acknowledge and accept that calendar synchronization is dependent on the availability and accuracy of third-party platforms and their data formats, which may change without notice and are entirely outside of GleamSync's control.

7. No Guarantee of Notification Delivery

While GleamSync makes commercially reasonable efforts to deliver notifications to property owners and cleaners, GleamSync does not guarantee that any notification (whether via email, SMS, or WhatsApp) will be successfully delivered, received, or read.

Notification delivery depends on third-party service providers (including but not limited to SendGrid, Twilio, and WhatsApp/Meta), as well as recipient device and network conditions, carrier filtering, spam filters, and other factors entirely beyond GleamSync's control.

You should not rely solely on GleamSync notifications as your exclusive method of cleaner coordination. You are responsible for maintaining backup communication methods with your cleaning team and for confirming that critical cleaning assignments are acknowledged and completed.

8. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted, error-free, or continuous service. We may:

• Perform scheduled or emergency maintenance with or without advance notice
• Modify, update, or discontinue features at our discretion
• Experience service disruptions due to factors beyond our control, including third-party service outages, internet connectivity issues, or infrastructure failures

9. Fees and Payment

GleamSync is a paid subscription service. Pricing is based on a per-property monthly fee as displayed on our website at the time of subscription. All prices are in Canadian dollars unless otherwise indicated.

Billing and Subscription Terms

Subscriptions are billed monthly through Stripe, our third-party payment processor. By subscribing, you authorize recurring monthly charges to your designated payment method. Billing begins when you add your first property and activate your subscription.

Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation, your access will continue through the end of your current billing period. No prorated refunds will be issued for partial billing periods.

Price Changes

We may change our pricing at any time. We will provide at least 30 days' advance notice of any price increase via email. Continued use of the service after a price change takes effect constitutes acceptance of the new pricing.

Failed Payments

If a payment fails, we will attempt to process the charge again. If payment cannot be collected after reasonable attempts, we may suspend or restrict your account until payment is resolved. During suspension, calendar syncs and notifications may be paused.

Complimentary Accounts

We may, at our sole discretion, grant complimentary access to certain users. Complimentary accounts are subject to these same Terms and may be revoked at any time.

10. Intellectual Property

GleamSync and its original content, features, and functionality are owned by Fromson Consulting Inc. and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works of our service without prior written permission.

11. User Content and Data

You retain ownership of the data you upload to GleamSync. By using our service, you grant us a limited, non-exclusive license to store, process, and display your data solely as necessary to provide the service. We will not sell, share, or use your data for purposes unrelated to service delivery, except as described in our Privacy Policy.

12. Disclaimer of Warranties

GLEAMSYNC IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY LAW, FROMSON CONSULTING INC. DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY OR REPRESENTATION THAT:

• Calendar synchronization will be accurate, complete, timely, or uninterrupted;
• Notifications via email, SMS, or WhatsApp will be successfully delivered, received, or read;
• Data obtained from third-party platforms (including Airbnb, VRBO, or any other booking platform) will be accurate or current;
• The service will meet your specific requirements or expectations;
• The service will be free from errors, bugs, viruses, or security vulnerabilities.

YOU ACKNOWLEDGE THAT GLEAMSYNC IS A COORDINATION TOOL AND THAT YOU BEAR SOLE RESPONSIBILITY FOR VERIFYING THAT YOUR PROPERTIES ARE CLEANED AND PREPARED FOR GUESTS.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FROMSON CONSULTING INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

WITHOUT LIMITING THE FOREGOING, GLEAMSYNC SHALL NOT BE LIABLE FOR:

• Missed or delayed cleaning appointments resulting from sync failures or notification non-delivery;
• Lost bookings, lost revenue, or lost profits;
• Guest complaints, negative reviews, or reputational harm;
• Penalties, fines, or sanctions imposed by vacation rental platforms;
• Costs of alternative cleaning arrangements or emergency services;
• Data loss or data inaccuracies arising from third-party calendar feeds;
• Any damages arising from events or circumstances described in Section 15 (Force Majeure).

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF GLEAMSYNC SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED CANADIAN DOLLARS ($100 CAD).

14. Indemnification

You agree to indemnify, defend, and hold harmless Fromson Consulting Inc., its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:

• Your use of the service
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Your provision of cleaner contact information without proper consent
• Any claim by a cleaner or third party arising from communications sent through GleamSync at your direction
• Your negligence or willful misconduct

15. Force Majeure

Fromson Consulting Inc. shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, pandemics, or epidemics
• Third-party service provider outages or failures (including but not limited to Airbnb, VRBO, Twilio, SendGrid, WhatsApp/Meta, Supabase, Vercel, or any cloud infrastructure provider)
• Internet or telecommunications failures
• Changes to third-party APIs, data formats, or calendar feed specifications
• Government actions, sanctions, or regulatory changes
• Power outages
• Cyberattacks or security incidents affecting third-party infrastructure
• Labor disputes or shortages

16. Dispute Resolution

Informal Resolution

Before initiating any formal legal proceedings, you agree to first contact us at support@gleamsync.com and attempt to resolve the dispute informally for a period of at least thirty (30) days. Most disputes can be resolved without formal proceedings.

Binding Arbitration

If we cannot resolve a dispute informally, you and Fromson Consulting Inc. agree to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the use of GleamSync through binding arbitration administered under the rules of the British Columbia International Commercial Arbitration Centre (BCICAC) or its successor. The arbitration shall be conducted in Vancouver, British Columbia, by a single arbitrator. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class Action Waiver

YOU AND FROMSON CONSULTING INC. AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

Small Claims Exception

Notwithstanding the above, either party may bring an individual action in small claims court for disputes within the court's jurisdictional limits.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles. Subject to the arbitration provisions in Section 16, any legal proceedings shall be brought in the courts located in Vancouver, British Columbia.

18. Termination

We may suspend or terminate your account immediately if you violate these Terms, fail to pay subscription fees after reasonable notice, or engage in conduct that we reasonably believe may harm GleamSync, its users, or third parties. You may cancel your subscription and delete your account at any time through the platform settings.

Upon termination:

• Your access to GleamSync will cease immediately
• Calendar syncs and notifications will stop
• Your data will be deleted in accordance with our Privacy Policy
• Any outstanding payment obligations will remain due

Sections 5, 10, 12, 13, 14, 15, 16, and 17 shall survive termination.

19. Changes to Terms

We may modify these Terms at any time. For material changes, we will provide at least 30 days' advance notice via email to the address associated with your account or through a prominent notice within the platform. Continued use of GleamSync after the effective date of revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the service and cancel your subscription.

20. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

21. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Fromson Consulting Inc. regarding the use of GleamSync and supersede all prior agreements, understandings, or representations.

22. Contact Us

If you have questions about these Terms, contact us at:

Fromson Consulting Inc.
Email: support@gleamsync.com
Website: gleamsync.com